Terms of Service


Below are our Terms of Service, which outline a lot of legal goodies, but the bottom line is it’s our aim to always take care of you as a customer on our platform.

We’ve included many of these terms to legally protect ourselves, but if you have an issue, always feel free to email us at hello@craftwork.io and we’ll do our best to resolve it in a fair and timely fashion.

  1. Application of Terms
    1. By visiting and/or taking any action on Craftwork, you confirm that you are in agreement with and bound by the terms outlined below. These terms apply to the website, emails, or any other communication.
  2. Themes
    1. All products are 100% digital and delivered electronically to your email.
    2. Craftwork is not responsible for you not receiving your theme if you fail to provide a valid email or for technical issues outside our control.
  3. Security & Payments
    1. All payments are processed securely through Paddle. Craftwork does not directly process payments through the website.
  4. Refunds
    1. You have 14 days to evaluate your purchase. If your purchase fails to meet expectations set by Craftwork, or is critically flawed in some way, contact us and we will issue a full refund pending a review.
    2. The issue of refunds is at the complete discretion of Craftwork.
  5. Support
    1. Support for a purchase is governed by the usage license you purchase.
  6. Ownership
    1. Ownership of the product is governed by the usage licenses.
  7. Liability
    1. You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, any claims against us relating to your use of Craftwork.
  8. Liability
    1. You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, any claims against us relating to your use of Craftwork.